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Privacy Policy (Canada / Ontario)

Effective date: May 16, 2026

1. Who we are

This website is operated by Newcomer Kitchen (“we”, “us”, “our”).

Contact:

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

2. What personal information we collect

We may collect the following information:

Information you provide:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order and purchase details
  • Messages sent through forms or email

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and analytics data

3. How we use your information

We use personal information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send order confirmations and updates
  • Send marketing emails (only if you consent)
  • Improve website performance and user experience
  • Prevent fraud and ensure security

4. Consent

By providing your personal information, you consent to its collection and use as described in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Email communications & marketing

We may send you:

  • Transactional emails (order confirmations, receipts, updates)
  • Marketing emails (promotions, offers, newsletters)

Marketing emails are only sent if you have opted in.

We may use third-party providers to deliver emails.

You may unsubscribe at any time using the link in any email.

6. Sharing of information

We do not sell or rent your personal information.

We may share your data only with trusted service providers, including:

  • Payment processors
  • Shipping and delivery providers
  • Email service providers 
  • Website and cloud providers 
  • Google Workspace 

These providers only receive the information necessary to perform their services.

7. Data storage and security

We take reasonable technical and organizational measures to protect your personal information.

Your data may be stored in secure systems such as:

  • Odoo (order and customer management)
  • Google Workspace (email services)
  • Mailgun (email delivery)

While we take reasonable precautions, no system is 100% secure.

8. Cookies and analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and usage patterns
  • Enhance user experience

You may disable cookies in your browser settings, but some features may not function properly.

9. Your rights (Canada / PIPEDA)

Under Canadian privacy law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent (where applicable)
  • Request information about how your data is used

To exercise these rights, contact us at: [email protected]

10. Data retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Meeting legal, tax, and accounting requirements
  • Resolving disputes or enforcing agreements
  • Maintaining business records for operational purposes

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.